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Returns Policy

Changed Your Mind/ Doesn't Fit/ Not What You Expected?

We want you to love what you've bought from us. We offer 30 day returns on all products except car seats (they are a safety item and legally can not be returned).

You can return your order to us within 30 days of receipt, unused, with the goods undamaged and in their original packaging, we will be happy to offer a full refund of the purchase price.

Items will be refunded back to the original payment method within 7 working days of us receiving the return.


You will need to return products at your own expense if you change your mind, but we will refund or credit postage if the product is faulty.

Bugaboo and Special Orders

For items such as Bugaboo which are not in stock and are ordered specifically for a customer we are unable to offer refund for change of mind. 

Return address:
Global Baby: 161 Manukau Road, Epsom, Auckland 1023, New Zealand












Sale items:
Sale items are not returnable, and non refundable.


Faulty items:
For faulty items we will meet all of our obligations under the Consumer Guarantees Act.
This means that it is at our discretion to offer a repair, replace, or refund.